OLC logoPhone: 978-562-5353
Fax: 978-562-8986
olc@onlinecontrols.com


"Precision Air Pressure Regulation for plastic extrusion
and Motorized Potentiometers"

MC5168-BMP MACMC20A3MAII"/

     

Customer Service

Motorized Potentiometers


Motorized Potentiometers built by On Line Controls, Inc. can be returned for repair or rebuilding. Delivery will depend upon available parts. Our service department will also try and repair older (OEM) ETI motorized potentiometers (MC, MAC, ME series) built in the 80s and 90s. The clutch on your new motorpot has been factory set. Any adjustments may make the unit inoperable and void the warranty.

MicroAir, ultra low air pressure regulators
 
 
and controllers


On Line Controls' MicroAir (air pressure for tubing extruders) products have a life span of 10 20 years. Any air pressure unit less than 10 years old can be serviced quickly usually in one day. Older units can be sent in for evaluation (80% of them can still be repaired). All MicroAir units are covered by a 3-year manufacturers warranty. Each MicroAir is made to order, assemblied in house and pressure tested to give the highest precision pressure control during your extrusion process. If you are having problems with your MicroAir regulator, we suggest the following steps:

Check that unit is:

1. Mounted securely in a vertical position.
2. Input and output connections are not damaged.
3. Oil cup is approximately 7/8 full. Flapper valve needs to be immersed in oil.
4. Check that the input air is approximately 50 psi. MultiAir units require more air 55 65 psi.
    Verify you hear air expelling from the valve into the case.
    Note, if off line testing, temporarily plug output to simulate working line.
5. Check that Flow Valve is open (Counter Clockwise)
    (1 turn for 2-10, 2-3 turns for 15-30, 3-4 turns for 3 psi and 4-6 turns for 5 psi).
    Air volume adjustment is described further in your users manual.
6. Disconnect auto controlling electrical connections to the terminal strip (motorized units only)
    and retest unit to verify controlling input is not the problem.
7. For none operating unit, always check fuse before sending in unit for repair.
8. If you are having problems with our Dual or MultiAir 3-channel or 4 channel units,
   please call customer service for additional help.
9. If none of these steps correct your problem, please return the unit for repair See return instructions below.

Note: If returning a MicroAir for repair, please EMPTY OIL DAMPING CUP. A clean up charge will be added to the repair, if unit is shipped with oil. Replacement oil will be supplied with repaired unit. Also take off any pad lock before returning to OLC.

Returning for Repair


1. Pack in box with sufficient packing material so no damage will result in shipping.
2. Include a brief description of the problem and a name and phone number of person to contact if we have any questions or need a purchase order, and a return address.
3. Ship to:


On Line Controls, Inc.

Repair Department

9A Kane Industrial Dr.

Hudson, MA 01749-2905 USA


You will receive a call from our customer service department after the unit is received and tested with the cost of repair. A Purchase Order for the repairs may be required if unit is out of Warranty. Most MicroAir repairs can be done in one day.

Updated June 2016